Legal

Privacy Policy

This Privacy Policy explains how YWL Data LLC collects, uses, discloses, and protects information when you use our websites, applications, and related services.

Privacy Policy

Effective Date: April 23, 2026

Last Updated: April 23, 2026

YWL Data LLC ("YWL Data," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the YWL for Contractors mobile application, our websites, including https://www.ywldata.com and https://www.ywlforcontractors.com, and any related services, features, content, communications, and support offerings (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy.

1. Who We Are

Company: YWL Data LLC
Location: Ohio, United States
Contact Email: Austyns@ywldata.com
Support Email: Austyns@ywldata.com

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • the YWL for Contractors mobile application;
  • our websites;
  • communications with us by email, support request, or other electronic means; and
  • any related products or services we provide.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not own or control, even if they are linked to or integrated with our Services.

3. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

We collect information you voluntarily provide when you:

  • create an account;
  • sign in or manage your profile;
  • subscribe to or purchase our services;
  • enter business, customer, job, invoice, estimate, payment, schedule, note, or related operational data into the Services;
  • contact us for support;
  • communicate with us by email, text, or other available channels; or
  • submit forms, feedback, or requests.

Depending on how you use the Services, this information may include:

  • name;
  • email address;
  • phone number;
  • company name;
  • login credentials;
  • billing-related information;
  • profile information;
  • customer and job records you choose to enter into the Services;
  • notes, attachments, documents, images, or other content you upload; and
  • any other information you choose to provide.

B. Business Data You Enter Into the App

Because YWL for Contractors is a business management platform, we may collect and store information you enter into the Services in order to provide the functionality of the app. This may include:

  • customer names and contact details;
  • job details;
  • estimate and invoice information;
  • payment status information;
  • internal notes;
  • scheduling information; and
  • other contractor business records you choose to create, upload, or manage through the Services.

You are responsible for ensuring that you have the right to submit any personal information or business data you upload to the Services.

C. Payment Information

If you make payments through the Services, payment processing may be handled by one or more third-party payment processors, such as Stripe. We do not store full payment card numbers on our own servers. Payment information is collected and processed by the applicable payment processor in accordance with its own privacy policy and security procedures.

We may receive limited information related to payment transactions, such as:

  • payment status;
  • transaction identifiers;
  • subscription status;
  • partial billing details; and
  • other payment-related metadata needed to provide the Services, manage billing, prevent fraud, or respond to support issues.

D. Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, such as:

  • IP address;
  • device type;
  • operating system;
  • browser type;
  • app version;
  • device identifiers;
  • log data;
  • crash data;
  • diagnostic information;
  • pages, screens, or features viewed;
  • dates and times of access; and
  • general usage activity within the Services.

We collect this information to operate, secure, maintain, troubleshoot, and improve the Services.

E. Cookies, Local Storage, and Similar Technologies

Our websites may use cookies, pixels, session storage, local storage, and similar technologies to:

  • keep users signed in;
  • remember preferences;
  • maintain sessions;
  • improve website functionality;
  • understand usage patterns; and
  • support security and fraud prevention.

The mobile app may use similar technologies or device-based storage for session management, authentication, security, and app functionality.

You may be able to control certain cookie settings through your browser settings. Disabling certain technologies may affect how the Services function.

F. Communications and Support

If you contact us, we may keep records of your messages, support requests, attachments, and related communications in order to respond to you, troubleshoot issues, improve the Services, and keep records of service interactions.

G. Notifications

If you enable notifications, we may send service-related notifications, such as account, billing, security, workflow, or operational updates. You can generally control push notifications through your device settings.

4. How We Use Information

We may use the information we collect to:

  • provide, operate, maintain, and improve the Services;
  • create and manage user accounts;
  • authenticate users and maintain secure sessions;
  • process subscriptions, billing, and payments;
  • provide contractor workflow tools and related app functionality;
  • store, organize, and display business data you choose to enter;
  • respond to support requests and communicate with you;
  • send administrative, transactional, security, or service-related messages;
  • monitor performance, debug issues, and prevent fraud, abuse, or unauthorized access;
  • analyze usage trends and improve the user experience;
  • comply with legal obligations;
  • enforce our terms, policies, and agreements; and
  • protect the rights, property, and safety of YWL Data, our users, and others.

If we send marketing communications, you may opt out where required by law or where we provide that option.

5. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors, contractors, and service providers who help us operate the Services, such as providers that assist with:

  • hosting and infrastructure;
  • cloud storage;
  • authentication;
  • payment processing;
  • customer support;
  • communications;
  • analytics;
  • diagnostics;
  • security; and
  • other operational business functions.

These parties are authorized to access information only as needed to perform services for us and are expected to protect it appropriately.

B. Payment Processors

We may share relevant transaction or account information with payment processors, such as Stripe, to process payments, manage subscriptions, prevent fraud, and support payment-related operations.

C. Legal Compliance and Protection

We may disclose information if we believe in good faith that disclosure is necessary to:

  • comply with applicable law, regulation, legal process, or governmental request;
  • enforce our agreements or policies;
  • investigate fraud, abuse, security incidents, or suspected wrongdoing;
  • protect our rights, property, or safety; or
  • protect the rights, property, or safety of users or others.

D. Business Transfers

If we are involved in a merger, acquisition, financing transaction, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may share information when you direct us to do so or otherwise consent to the sharing.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Services;
  • maintain your account;
  • support business operations;
  • comply with legal, tax, accounting, or regulatory obligations;
  • resolve disputes;
  • enforce our agreements; and
  • detect, prevent, or address security and fraud issues.

When we no longer need information for these purposes, we will delete it, de-identify it, or retain it only as permitted or required by applicable law.

Even if you request deletion, we may retain limited information where necessary for legitimate business or legal purposes, including recordkeeping, tax compliance, fraud prevention, security, dispute resolution, and enforcement of our agreements.

7. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • access personal information we hold about you;
  • correct inaccurate information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent; and
  • request a copy of certain information you provided to us.

To make a request, contact us at Austyns@ywldata.com.

We may need to verify your identity before processing certain requests.

8. Account Deletion

If you create an account for the Services, you may request deletion of your account and associated personal data by:

When we process a valid account deletion request, we will delete your account and associated personal data unless we are required or permitted to retain certain information for legal, regulatory, tax, security, fraud-prevention, dispute-resolution, or similar legitimate business purposes.

Deleting your account may also result in deletion of business records, settings, and other information associated with your use of the Services, except to the extent we are required or permitted to retain certain records.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

10. International Transfers

Your information may be processed and stored in the United States and other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection laws that differ from those in your state or country.

By using the Services, you understand that your information may be transferred to and processed in jurisdictions outside your own, subject to applicable legal requirements.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us at Austyns@ywldata.com, and we will take appropriate steps in accordance with applicable law.

12. Third-Party Services and Links

The Services may contain links to third-party websites, services, or tools that are not operated by us. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of those third parties before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated Privacy Policy, updating the "Last Updated" date above, or by other appropriate means.

Your continued use of the Services after the effective date of an updated Privacy Policy means the updated Privacy Policy will apply going forward, to the extent permitted by law.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email: Austyns@ywldata.com.